Monday: 8.00am – 7.00pm
Tuesday: 8.00am – 7.00pm
Wednesday: 8.00am – 7.00pm
Thursday: 8.00am – 6.00pm
Friday: 8.00am – 6.00pm
Saturday: 1.30pm – 5:00pm
Sunday: 1.30pm – 5.00pm
Phone Number: 07 3848 9299
Fax Number: 07 3848 3357
*WE HAVE RECENTLY UPDATED OUR BILLING STRUCTURE
PLEASE REFER TO FEES & BILLING SECTION BELOW*
Chronic Disease Management
Health Care Plans
We run an appointment system. Patients with appointments will have preference except in emergencies. You can make an appointment with any of our doctors online by clicking here or by telephoning or presenting to the surgery. Please let our receptionist know if you require prompt attention for matters such as chest pain, burns, eye injury etc.
Appointments are normally made at 10 minute intervals, however this may change if there have been emergencies or if the surgery is very busy.
We have made running to time a high priority, but emergencies do happen, straightforward matters do have a habit of turning into longer consultations. Please phone the surgery before your appointment to check whether your doctor is running on time. If you feel you require a longer consultation please discuss this with the receptionist prior to making an appointment. For continuity of care it is recommended to see your usual doctor but if not available you are welcome to see one of the other doctors in the practice.
A fee may be charged for non-attendance of an appointment.
After Hours Service
We have an arrangement with Family Care Medical Services to provide after hours care for our patients. Please call 13 SICK (137 425) anytime outside of our opening hours.
House calls can be arranged at the discretion of your doctor. Please remember that some problems are better managed at the surgery. Requests for house calls are best made before 9am.
The Doctors are contactable during their surgery hours by phone. A message will be taken and the doctor will contact you at their earliest convenience. If the matter is urgent, the Doctor may accept your call or contact you as soon as practicable.
Fees and Billing Arrangements
We are a Private billing practice; our schedule fees are displayed at reception or can be obtained by telephone during our opening hours.
We will only bulk-bill Veteran Affairs and Children 5 years and under. No bulk-billing is available after hours.
We believe that private billing is necessary to adequately remunerate the practice and enable it to maintain high quality Doctors, medical care and facilities.
Patients are asked to pay in full on the day of consultation. The surgery accepts Cash, Visa, Master card and EFTPOS. Your rebate can be paid back to your account immediately using our TYRO system.
Alternatively for your convenience we can process your claim through Medicare online and your refund will be deposited into your nominated bank account within two days. All you need to do is register your banking details with Medicare.
If you are referred to an Allied Health worker or Specialist, we advise that you inquire about their fees and other costs that may arise.
Please give our practice advanced notification for your immunisation appointment and remember to bring your Childhood Immunisation Book on the day of appointment.
Vaccinations for Overseas Travel
It is highly recommended that you speak with your doctor at least eight weeks before travelling overseas to discuss any vaccination requirements. You can obtain a script from your doctor to acquire the relevant vaccine/s from your local chemist.
Treatment Room Fees
Treatment room fees will apply where applicable.
Prescriptions and Pathology Results
Generally NO repeat prescriptions will be given without making an appointment to see your Doctor. As a service to patients, repeat prescriptions without consultation are available at the DISCRETION of your Doctor. Patients are asked to make their request 24 hours in advance. Repeat prescriptions for “Authority required” items are not available without consultation. An appointment is required to discuss all pathology results unless your Doctor has instructed differently. This ensures clear explanation and ongoing advice.
Patients who have had an X-ray need to see the doctor again with their films. Patients returning with urgent X-rays will be fitted in upon arrival. All other X-ray investigations need follow up appointments. X-rays are often important for future comparisons by radiologists. These are your property and we ask that you keep them.
Payment of all Workcover claims is the responsibility of the patient. Accounts are to be settled at the time of consultation and then forwarded to Workcover for reimbursement. Please inform the Receptionist and Doctor that the visit is a work related issue.
This practice has an excellent system in place to remind you of follow up services such as Pathology results, Immunisations, Pap Smears, Health Assessments etc. A phone call or personal letter is sent to assist you in the monitoring of your health. Our Practice participates in the National & State Government Reminder Systems eg Pap Smears and request if you do not wish your information to be passed on, please notify your doctor at time of consultation.
Transfer of Medical Records
This practice will provide, on receipt of a formal request from your new Doctor, a copy or summary of your medical file. There may be a fee for this service.
An appointment is necessary for a referral to a specialist. Legal requirements prevent back dating of referrals.
Management of Your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Should you require the services of an interpreter during a consultation with the Doctor, please tell the receptionist when making the appointment for you or your family member or phone 1300 131 450 for a telephone translator service.
This Centre is always happy to receive feedback and suggestions that may improve our services. All suggestions or complaints in writing will receive full consideration. A box is provided at reception for your suggestions or you can complete an online feedback form here.
Contact details for the formal complaint body in Queensland are:
Health Quality and Complaints Commission
GPO Box 3089
Brisbane Qld 4001
Phone: 1800 077 308